Refund & Damage Policy

Because each artwork and print is produced with care, all sales are final. We do not accept returns or exchanges for change of mind, size preference, framing preference, or other non-damage reasons.

Fine Art Prints

Prints are eligible for replacement only when they arrive physically damaged in transit. Examples may include significant bending, tearing, creasing, crushing, water damage, or other visible shipping-related damage.

If your print arrives damaged, contact us within 7 calendar days of delivery at aviontea@gmail.com. Please include your order number and clear photographs of the damaged print, the shipping packaging, and the shipping label. Damage claims are reviewed case by case so we can confirm that the issue occurred during transit.

If a print damage claim is approved, we will send a replacement of the same print and size at no additional product cost. Refunds are not offered for prints when a replacement can be provided.

Original Artwork

Original artworks are one-of-one and are final sale. If an original artwork arrives damaged in transit, contact us within 7 calendar days of delivery with your order number and photographs of the artwork, all packaging, and the shipping label. Please keep the original packaging while the claim is under review.

Verified transit-damage claims for original artwork will be handled individually. Depending on the severity of the damage, the resolution may include repair support, a carrier or insurance claim, or a refund when the work is materially damaged and cannot reasonably be restored.

Nothing in this policy limits any rights that cannot be waived under applicable law.